Training and Technical FAQ's
An employee's myUA account is automatically activated within 1-3 days after their
job assignment (in Banner) begins.
Please note that if there are any data entry errors in the creation of the employee's
job record, there may be additional delays in the time it takes to activate their
account.
If you or one of your employees experience delays longer than 1-3 days for new/existing
account activation, please contact UA HRIS at (907) 450-8214 or ua-hris-helpdesk@alaska.edu.
A TOAD query is available that will show all employees in a TKL and their latest completion
date for the four required trainings.
You can find the Toad browser at Location: \\sw-bluewhale.apps.ad.alaska.edu\ToadQueries\HR\Training_Tracking.
The report is entitled, “Tier 1 Banner Reporting.” Anyone who has general HR Toad
access will be able to run this report. That includes most PPA/CCC personnel as well
as many financial or administrative managers.
If you do not have rights to run the report, please work with your campus security
coordinator to request access to General HR Toad queries.
See the Knowledge Base Article "How Supervisors can view their direct reports training records - https://service.alaska.edu/TDClient/39/Portal/KB/ArticleDet?ID=998
Not all web browsers are supported by myUA and run the learning modules within the
course. While you may be able to view myUA and the training courses in other browsers,
only Google Chrome has been recommended for use. We have seen many issues with other
browsers so please only use the most recent version of Google Chrome.
To download the newest version of Google Chrome, please visit the link below:
Google Chrome Download Page
Please add hr@alaska.edu <hr-751@mail.pageuppeople.com> to your contact or whitelist.
This is the email address that myUA/PageUp uses to send out most automated emails. This email address was created by PageUp in a particular way to avoid Gmail's spam filter so that you continue to receive important notices about training, approvals, and/or changes to your account.
For more information on phishing, please visit the following link: https://www.alaska.edu/oit/securityawareness/phishing-emails/
No, Workplace Harassment Prevention and Behavior Based Safety replaced Workplace and Injury & Illness in 2019. If you completed Anti-bullying in the Workplace and Injury & Illness you do not need to take the updated training
Training through UAOnline - https://www.alaska.edu/uaonline/
1. Title IX student training (Complete annually per fiscal year) - Click "Student
Services and Account Information", click "Student Training", click on the appropriate
course as directed by your supervisor.
Training through myUA - https://www.alaska.edu/myua/
2. Behavior Based Safety (One-time completion)
3. Workplace Harassment Prevention (One-time completion)
Resident Assistants are student employees, considered "responsible employees" and
are required to complete the courses above
In a Google Chrome browser window, click the link below to be directed to the login
for the myUA Employee Services Dashboard:
myUA Employee Services Dashboard
Once there, hover your mouse over "My Community" at the top of the page and click
on the "Learning Library" where you will be able to find all required training courses
offered by the University.
In the upper left corner, filter by "Type" and "Common Employee Training - Tier 1"
to show only the trainings required by all employees to complete (Tier 1).
Some training courses, such as Title IX, require an employee to renew their certification(s),
and complete the refresher training each fiscal year.
Due to federal regulations, Title IX must be completed every FISCAL year. For the
University, our fiscal year is July 1 – June 30. Regardless of completing the original
Title IX course or a Title IX Refresher course in May or June of the same calendar
year, every employee must complete a Title IX training for each fiscal year of employment.
We are currently working with PageUp to find a solution to reduce any confusion this may have caused.
You can enroll in and complete any training course that you would like!
If you believe you have been assigned a training course in error, please confirm with your supervisor and then contact the Human Resources Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu and we would be happy to help!
If you believe you have been assigned a training course in error, please confirm with your supervisor and then contact the Human Resources Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu and we would be happy to help!
From there you can narrow down your search results using the filter in the upper left hand corner of the page to show only required trainings by selecting "Tier I" training courses. Click on your desired training course and begin the training by click 'Learn now'.
Employees are able to add their own outside trainings and certificates to the myUA Learning Library. From the ribbon across the top of the Employee Dashboard page, hover over "My community", and click "Learning library". On the next page, click the small orange "+" button.
STEP 2: Select Training Audience
Select the tile for the audience you want to create training for: Public (it can be shared with fellow employees), or Private (only you can see the training).
STEP 3: Create Training Activity
You can customize your learning activity or match it as closely as possible to your outside learning activity using the different fields and text editor boxes. The activity title, image, and description will be shown on the learning object tile in the learning library.
STEP 4: Mark Activity Complete
If you are adding a past training experience, you can mark the activity as completed immediately using the "Add to plan" drop down menu and selecting "Mark as complete". Once you have marked a status on the course, additional fields will reveal a "Supporting documents" upload button that can be used to house your certificate of completion if you have one.
If you are adding an activity for the future, select the status that appropriately reflects what you would like.
NOTE: If you need to create an organization-wide training, please contact ua-ler@alaska.edu for further assistance.
Open your myUA Employee Services Dashboard.
Hover over 'About me' and click on 'Training and Development'
Click the 'Completed' tab and click the training you want to view the certificate for.
Click 'View learning activity' and 'Learn now'
Click 'Start' and 'Click here to launch the lesson.'
Click the small LR button (see screenshot above) to view the certificate.
If you are unable to solve your issue with any of the trouble shooting tips provided here, please feel free to contact the Human Resources Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu and we would be happy to help!
To enable cookies on your computer, open Chrome. Please see the screenshot for a visual
of the correct browser settings.
1. At the top right corner of a Google Chrome window, click More (three dots) and
then Settings.
2. At the bottom, click Advanced.
3. Under Privacy and Security, click Content settings.
4. Click Cookies.
5. "Turn off cookies: Turn off Allow sites to save and read cookie data" must be turned
on (blue).
6. "Block third-party cookies" must be turned off (grey).
7. Restart your browser and/or computer and access myUA again.
If you are experiencing technical difficulties, clearing your cache has been shown
to solve most known issues. Please refer to the steps below for how to clear your
cache in Google Chrome:
1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the
boxes.
6. Click Clear data.
At the end of most Tier ! training courses, there is an 'Exit' button in the top right
corner of the training window. Some courses point to it with a large arrow (see screenshot
above).
To actually 'complete' the training, you need to click that exit button at the end
for EverFi (the training vendor) to kick the completion certificate back into myUA.
Please complete the following steps to change your course status to complete:
1. Open Google Chrome.
2. Go to myUA at https://www.alaska.edu/myua/ and select the Employee Dashboard option.
3. Select the training course and click “Learn Now”.
a. If asked "Are you sure...?" click yes.
4. Click “click here to launch lesson”.
5. Complete the course.
a. If you have completed the course already, click “review course”.
6. After you have saved your certificate for personnel records, click next (when available).
7. Click ‘Exit’ in the upper right-hand corner of the screen. If you do not see this
option, enlarge your window.
If your course does not complete after these steps, please contact the Human Resources
Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu
for assistance.
1. At the top right, click More (three dots) and then Settings.
2. Click Clear Browsing Data within the Privacy and Security options.
3. At the top, choose a time range. To delete everything, select All time.
4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5. Click Clear data.
If your issue is not solved by clearing your cache or enabling cookies, please contact the Human Resources Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu for assistance.
If you are unable to solve your issue with any of the trouble shooting tips provided here, please feel free to contact the Human Resources Information Systems (HRIS) Help Desk at (907) 450-8200 or ua-hris-helpdesk@alaska.edu and we would be happy to help!
If you are an affiliate or volunteer of the University who thinks they might need
to complete training but does not have access to myUA please contact your campus Risk
Services.
UAA Risk
UAS Risk
Systems Risk
UAF Risk
You can also find trainings and acknowledgements via the Knowledge Base by searching "Training".