News

TouchCare - Your personal health concierge

helping hands
As a reminder, all UA employees have access to TouchCare to assist with any questions on their UA Choice plans. TouchCare provides assistance to UA employees on multiple topics including:

  • Benefit education
  • Enrollment assistance for new employees
  • Enrollment assistance for life events and open enrollment
  • Finding an in-network provider
  • Claims and billing issues or questions
  • Price comparisons for certain procedures (i.e. x-ray)
  • Locating lower cost prescription medications
  • Schedule a benefit and/or pharmacy refresher (15 minutes to go over the UA programs at a high level)

To contact TouchCare with your questions, call  1-866-486-8242 (available Monday - Friday from 4am - 5pm Alaska) or email assist@touchcare.com. Employees can also login to TouchCare's website (this is not SSO) and select "get help" in the upper right corner.

All this information, and more, can be found on TouchCare's webpage.

Emailed via benefits newsletter on 11/26/2024, 12/3/2024.
Contact Benefits: (907) 450-8242 | ua-benefits@alaska.edu | schedule one-on-one time