Technology tools that make it possible to work, study and teach when you can’t get to campus.


 


Checklist for Working Remotely

  1. Internet connection/wifi

    No internet? View connection options.

    Laptops, Desktops, and Tablets

    Headset

    Webcam (internal or external)

    Cell phone

  2. Forward your office phone to cell phone - see specific instructions in Communication Tools
  3. Set up your Zoom,  Google Remote Desktop. Google Hangouts, Google Hangout Meet.  Send invites to those with whom you'll need to connect.
  4. Set up your VPN connection.
    View programs that typically require VPN access
  5. Test webcam, headphones and audio connections from your remote office location.
  6. Test your connection speed from your remote office location (you will need minimum 60-80 kbps for audio only, 1.5 Mbps for video).  Remember to call in using audio only, unless screen sharing is absolutely necessary.
    No internet? View connection options.
  7. Upload any files from your desktop to Google Drive that you'll need while you're away.
  8. If you regularly connect to a network drive at work, here's how to map to that same drive from a remote office location.
  9. Create a space to hold video meetings

 

 


Communication Tools

phone

Forward calls & access voicemail

How do I forward my desk phone to a cell phone?

From your office telephone to an off-campus number:

  1. Press the “CFwdAll” soft key
  2. Enter 9 + the telephone number (as you would dial it from the phone)
    1. For local forwarding:  9 + 7 digit number (e.g. 95551212)
    2. For long-distance forwarding:  9 + 1 + area code + 7 digit number (e.g. 919075551212)
  3. Ensure phone says “Forwarded to 9XXXXXXX” or “91XXXXXXXXXX” (where X=phone number)

From a remote location  to an off-campus number:

  1. Login to the VPN. For information on how to setup a VPN, visit VPN client installation.
  2. Then visit the Cisco Unified Communications Self Care Portal and login using UA Username and Password.
  3. Select Call Forwarding from left side menu, select the phone you would like forwarded and add 9 + the forwarding phone number.  (e.g. 919075551212) Save your work and submit.
  4.  Verify the that  the forward is working by calling your office phone number
PLEASE NOTE:
  • If no phone number is listed, submit a Work Order Request Form. Note that you are working remotely that you need your phone number added in the CISCO Self Care Portal, so that you can forward your office phone from a remote location.

How do I access voicemail?

From a campus telephone:

  1.  Press the Messages softkey
  2.  Enter your mailbox PIN number

From off-campus:

  1. Dial 474-1800
  2. Press *
  3. Enter your 7-digit extension number
  4. Enter your PIN

If you do not currently know your PIN, you will need to submit a Work Request Form. Your PIN will require a reset as the system will not permit the recovery of an existing PIN. This can be done without impacting existing messages in the mailbox.

Learn more about Telephone options

How do I forward my desk phone to a cell phone?

Press the “Forward All” soft key and enter 8 plus the telephone number (ensure that you follow the dialing rules for external numbers).

Ensure phone says “Forwarded to 9XXXXXXX” or “91XXXXXXXXXX” (where X=phone number)


How do I access voicemail?

To access your voicemail from a campus telephone:

Press the Messages softkey
Enter your mailbox PIN number
To access your voicemail from off-campus:

Dial 786-7299
Press *
Enter your 7-digit extension number of your phone.
Enter your PIN

Learn more about Telephone options

How do I forward my desk phone to a cell phone?

Forward phone remotely using Self Care Portal.


How do I access voicemail?

Check your voicemail remotely using Cisco Web Inbox or listen to the .wav file in your email notification.


Contact the UAS Helpdesk for additional resources


audio

Audio Conferencing

The audio conferencing service is provided through Two Rivers Conferencing for the University of Alaska system.

Note: If, during this time of high volume, you are unable to connect using the regular (866) 832-7806 Two Rivers line, please try (330) 595-1371, as this is the backup number.

zoom ZoomVideo, voice or text-chat conversation in real time.  Share screens and host real-time video conversations. A local phone conference line is included with your Zoom meetings. 
   
meet

Google Meet The video-conferencing tool that is  a part of GoogleApps@UA,  works with up to 100 people at a time.

chat

Google Hangout ChatA messaging platform built for teams. Meet face-to-face with Students, Faculty and Staff.  Hangouts Chat makes it easy for virtual teams to get their work done in one place.

Note: Always try to connect to your meeting using Zoom or Google HangoutMeet first. It's free! Use audio only option unless you need to screenshare.
Use Two Rivers audio conference (charges apply) if you are unable to connect with your chosen web conferencing tool.

 

 


Additional Resources

Applications 

Collaboration Tools 

Teaching Remotely 

Wi-Fi added to parking lots

Map showing locations of wi-fi parking lots


OIT has extended Wi-Fi outside in the following parking lots on the Fairbanks campus to provide UAF students, faculty and staff access to secure wireless from the comfort of their car.

  • 4A, in front of Lathrop Hall
  • 4B, in front of the Patty Center
  • 4D, Nenana lot, across from the Patty Center

Read more

 

 


IT Policies & Guidelines

 

 

 

Corona Virus

University of Alaska is closely monitoring the ongoing Coronavirus Disease 2019 (COVID-19) outbreak

Visit alaska.edu/coronavirus for more updates