Technology to help you stay connected

Technology tools that make it possible to work, study and teach when you can’t get to campus.



Checklist for Working Remotely

Make sure you have essential equipment for remote office set-up

Forward your office phone to cell phone - see specific instructions in Communication Tools

Set up your Zoom,  Google Remote Desktop. Google Hangouts, Google Hangout Meet.  Send invites to those with whom you'll need to connect.

Set up your VPN connection.
View programs that typically require VPN access

Test webcam, headphones and audio connections from your remote office location.

Test your connection speed from your remote office location (you will need minimum 0.06-0.08 Mbps for audio only, 1.5 Mbps for video).  Remember to call in using audio only, unless screen sharing is absolutely necessary.  No internet? View connection options.

Upload any files from your desktop to Google Drive that you'll need while you're away.

If you regularly connect to a network drive at work, here's how to map to that same drive from a remote office location.

Create a space to hold video meetings




Accessing Your Work Remotely

Virtual Desktop

The VDI (Virtual Desktop Instance) gives access to a Windows Desktop from anywhere on almost any device. With a Virtual Desktop you can also easily access network shared drives as well as many other widely used resources on the University network.

Virtual Desktop service is not available at UAA

OIT Virtual Desktops are available for all Staff, Faculty, and Students and come preconfigured with centrally managed software such as Matlab, JMP, and Microsoft Office. With Virtual Desktop, you can also easily access network shared drives as well as many other widely used resources on the University network.

Virtual machines (VM) are UAS' chosen solution to allow staff and faculty to access their computer, software, and documents in a wider range of locations. The virtual environment allows customization and control, as well as being hardware agnostic (meaning you can use just about any device). Through the use of VMware Horizon View Client you can access your designated virtual machine from any configured computer. These VMs are supported by ITS to provide the most complete and reliable ongoing service.


Remote Desktop

Remote Desktop applications allow remote access to your computer from off campus using another device.
Use this method only as a last resort, if there is an application or data on your work computer that you have no other way to access. In all other cases, work from your device directly or by using the virtual lab.

Using VPN

When you are not connected directly to the campus network, VPN (Virtual Private Network) client creates a “tunnel” between your computer and the campus network that identifies you as a member of the UA community, allowing you virtual access to restricted networked resources. 

Blackboard, UAOnline and Google Apps don’t require connecting to the VPN. However, if you need to access software that requires connecting to the VPN, make sure that the VPN client is installed, configured, and tested on your computer.

Below are some of the most commonly used software applications that require a VPN login prior to accessing off-campus. Visit Software Downloads for details on university software not listed here.
  • Acrobat Pro
  • Adobe Creative Suite
  • ArcGIS
  • Banner 8
  • Matlab*
  • Phone/Voicemail online self-portal
  • Qmenu
  • OnBase
  • Roxen
  • Toad
  • ZUAUSR

*There are multiple licenses available. If you are using a Staff or Student license from your MathWorks account and OIT’s license code, then you don’t need the VPN.


 




Optimize your online experience

Best practices for working remotely to ensure continued work productivity and the most efficient use of your network bandwidth.

Best Practices for Remote Meetings

  • Best practices for securing your Zoom meetings.
  • If screen sharing is necessary, call in using computer/internet audio, rather than dialing in a phone number.
  • Ensure any other nearby devices that might be using network resources are disabled or turned off.
  • Download your web conferencing app on your phone and join audio-only. If this is not an option, use the phone number dial-in option as a last resort. 
    Here are examples of joining Zoom via desktop and mobile app.

Always use a password-protected wireless network, rather than a wide-open wireless network, i.e., in a coffee shop or airport.

If your software requires use of VDI orVPN to access, when you are no longer using the software, disconnect from the VDI or VPN connection. This opens up portals for others in our community.

VDI (Virtual Desktop Instance) provides a higher level of security than the Virtual Private Network (VPN) when connecting from an unprotected device.

  • VDI has the benefit of providing a Windows Desktop from anywhere on almost any device. With a VDI you can easily access network shared drives, as well as many other widely used resources on the University network. The VDI environment provides commonly used software that you may access on your home computing device without needing to install anything. Explore VDI.
  • VPN allows you to securely connect your device to the University network. To protect the network only connect from secure devices that have antivirus software.  Explore VPN .

Be on the Lookout for COVID-19 Scams

 



Widely-used applications

Popular Links

UA Learn- Login to Blackboard to access your class(es)

Google Mail - Access your Google Apps @UA email account

UAOnline - UA Online Services

ELMO - Manage your UA username and password

Banner 

Productivity Tools

Google apps

System-wide collaboration toolbox.  All content available globally.  Includes Gmail, Drive, Meet, Docs, Sheets, Slides, Forms.  Consider enabling “offline mode” if online access will be intermittent/limited.

Learn Google Apps

Work, teach, and learn from anywhere - Google collection of tools and resources to stay connected and productive

MS teams

Includes Word, Excel, Teams, OneDrive, OneNote, PowerPoint, Forms, Planner, Stream, Power automate, Delve, and PowerApps. The Office 365 ProPlus program allows current University of Alaska students, staff, and faculty to download the latest versions of Microsoft Office software at no cost. All available applications (dependent upon device) may be installed on up to 5 computers, 5 tablets, and 5 smartphones.

Learn Microsoft Office 365

Work, teach and learn from anywhere  Microsoft provides a variety of tools and resources to stay connected and productive anywhere, anytime. 

Office 365 Online and Office 365ProPlus:  Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Office Web Apps, Office desktop applications, SharePoint, Teams, and Skype for Business to help individuals be productive from virtually anywhere through the Internet.

 

Communication Tools

Zoom is UA’s most robust video conferencing platform. Zoom is excellent for larger and smaller meetings, live streaming, annotation, and meetings that may need to be recorded. Up to 300 may attend a UA Zoom meeting, and up to 10,000 attendees can participate in a Live event/Webinar.

Google Meet is a convenient option, accessible through Google Apps @ UA Gmail and the Google Meet webpage. This is an excellent platform for smaller, informal meetings.

Multiple people can screen share at a time. Meetings can be scheduled through Google Calendar to include a Google Meet. During COVID-19 Google has provided UA with Enterprise Features that include extending participants from 100 to 250, adding live streaming up to 100,000 participants in the domain, and the ability to record meetings directly to Google Drive.

Google Hangout Chat is  messaging platform built for teams. Meet face-to-face with Students, Faculty and Staff.   Hangouts Chat makes it easy for virtual teams to get their work done in one place.

Blackboard Collaborate Ultra is a convenient conferencing solution accessible from within Blackboard that can be used to deliver one-time or ongoing video conferencing sessions and recordings to attendees, be they students, faculty or staff.

 

Microsoft Teams is a robust collaboration platform, accessible through Office 365 @ UA. It supports audio and video conferencing, text chatting, file storage, and more. Teams can be used for one-to-one, and group chats, large and small meetings, live streaming, annotation, and meetings that may need to be recorded. Meetings can be scheduled with calendar invitations sent out to participants. Up to 250 may attend a Team conference meeting, 10,000 attendees can participate in a Live event/Webinar; additionally, up to 10,000 people can be a member of a Team.

audioThe audio conferencing service is provided through Two Rivers Conferencing for the University of Alaska system.

Note: If, during this time of high volume, you are unable to connect using the regular (866) 832-7806 Two Rivers line, please try (330) 595-1371, as this is the backup number.





Telephones

Forward calls & access voicemail

How do I forward my desk phone to a cell phone?

Press the “Forward All” soft key and enter 8 plus the telephone number (ensure that you follow the dialing rules for external numbers).

Ensure phone says “Forwarded to 9XXXXXXX” or “91XXXXXXXXXX” (where X=phone number)


How do I access voicemail?

To access your voicemail from a campus telephone:

  1. Press the Messages softkey
  2. Enter your mailbox PIN number

To access your UAA Anchorage campus voicemail from off-campus:

  1. Dial 786-7299
  2. Press *
  3. Enter your 5-digit extension number of your phone.
  4. Enter your PIN

To access your UAA Community Campus voicemail from off-campus:

  1. Dial the Community Campus dial-in number
    • Homer: 235-1695
    • Kenai: 262-0399
    • Kodiak: 486-1295
    • MatSu: 745-9790
    • Valdez: 834-1695
  2. Press *
  3. Enter your 7-digit extension number of your phone.
  4. Enter your PIN

Learn more about Telephone options

How do I forward my desk phone to a cell phone?

From my remote location, how do I forward my office phone number to ring at my cell or home number?

  1. Login to the VPN. For information on how to setup a VPN, visit VPN client installation.
  2. Then visit the Cisco Unified Communications Self Care Portal and login using UA Username and Password.
  3. Select Call Forwarding from left side menu, select the phone you would like forwarded and add 9 + the forwarding phone number.  (e.g. 919075551212) Save your work and submit.
  4.  Verify the that  the forward is working by calling your office phone number
PLEASE NOTE:
  • If no phone number is listed, submit a Work Order Request Form. Note that you are working remotely that you need your phone number added in the CISCO Self Care Portal, so that you can forward your office phone from a remote location.

How do I access voicemail?

From a campus telephone:

  1.  Press the Messages softkey
  2.  Enter your mailbox PIN number

From off-campus:

  1. Dial 474-1800
  2. Press *
  3. Enter your 7-digit extension number
  4. Enter your PIN

If you do not currently know your PIN, you will need to submit a Work Request Form. Your PIN will require a reset as the system will not permit the recovery of an existing PIN. This can be done without impacting existing messages in the mailbox.

Learn more about Telephone options

How do I forward my desk phone to a cell phone?

Forward phone remotely using Self Care Portal.


How do I access voicemail?

Check your voicemail remotely using Cisco Web Inbox or listen to the .wav file in your email notification.


Learn more about telephone management at UAS

Contact the UAS Helpdesk for additional resources


* Remote UAF campuses should consult their phone system documentation for instructions on call forwarding.

 




Additional Resources

 




IT Policies & Guidelines

 


Need Help?

 

UAA

UAA Technical Support Center

Phone:  907-786-4646
Toll Free1-877-633-3888

Email:  uaa.techsupport@alaska.eduTech portal: uaa.alaska.edu/techportal

UAF

OIT Service Desk

Phone:  907-450-8300
Toll Free 1-800-478-8226

Email:  helpdesk@alaska.edu

Chat with OIT


UAS

UAS Regional IT Help Desk

Phone:  907-796-6400
Toll Free 1-877-465-6400

Email:  uas.helpdesk@alaska.edu




 

Current System Status

Have a Question for HR?

Use our new information system - UA Spoke.

 

 

Corona Virus

University of Alaska is closely monitoring the ongoing Coronavirus Disease 2019 (COVID-19) outbreak

Visit alaska.edu/coronavirus for more updates