State of Alaska Division of Retirement and Benefits (DRB) Outage

On November 5th, unusual activity was detected on some Division of Retirement and Benefits (DRB) electronic systems. To perform containment and an in-depth investigation, the Division’s servers and internal network were isolated which resulted in the interruption of DRB services.

The initial investigation is now complete and revealed no indication of data loss or any larger impact. Work has now shifted to restoring DRB services as quickly as possible. The Division has been able to find alternative means to perform several services. However, because services were interrupted during the regularly scheduled open enrollment period for member health benefits, the Division will be extending enrollment deadlines to allow members adequate time to manage their benefits.

During this time, UA employee access to retirement accounts for Public Employees Retirement System (PERS) and Teachers Retirement System (TRS) may be affected. Additionally, PERS and TRS contributions may be delayed in posting to member accounts and to Empower Retirement, as well as a delay for retirement account distributions.

As servers are restored and systems are brought back online, a clearer timeline for service restoration will emerge. The Division will follow up with more information as soon as it is available. If there are immediate questions, please call the DRB at 1-800-821-2251.

Published by UA News on 11/15/2024.
Contact Benefits: (907) 450-8242 | ua-benefits@alaska.edu | schedule one-on-one time