Get Help

The OIT Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page.

Support Hours of Operation

As a part of the University of Alaska’s COVID-19 response, some members of the OIT Service Desk are working remotely. We would like to encourage users to submit requests for assistance via email to helpdesk@alaska.edu or by using the ‘Chat with OIT’ or ‘Self-service’ options.

Sept 24th: Due to limited availability, the Service Desk will open at 8:00 AM.

Fall Remote Hours (Phone and Chat Support)

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Fall Walk-In Hours (Bunnell 231 Location Only)

Due to UA's mask policy, the Service Desk has limited capacity for walk-in support.

Monday-Friday: 9:00 AM - 5:00 PM
Saturday-Sunday: 11:00 AM - 5:00 PM

Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with OIT technicians. Here are instructions:

Remote Device Screen Share Instructions