Ongoing upgrades to UAOnline will improve student, employee experience

August 23, 2024

UA Community,

Welcome to the Fall Semester! As announced in June, progress continues to be made in a coordinated system wide undertaking to upgrade and streamline functions in UAOnline. 

The News: Ongoing upgrades are changing how staff, faculty, and students interact with UAOnline. UA rolled out the initial upgrades to UAOnline in June, and will continue to work through additional changes through November 2025. 

Zoom Out: This upgrade is part of a broader initiative to modernize UA’s student information systems (SIS), business-critical processes, applications, and infrastructure. The SIS Modernization Program includes measures aimed at improving students’ experience at UA to help drive enrollment, recruitment, retention, and success for all three of our Universities. 

  • The upgrade has improved functionality, is mobile-friendly, and has a more modern, intuitive, and accessible interface. 

What has changed so far?

The changes were announced and described via the UA News stories linked above. Additional training information, videos and FAQs are posted on the UAOnline Upgrade website.

What is not changing? While the look and feel may change, UAOnline will remain your primary platform for interacting with the university, whether registering for classes,  submitting timesheets, or performing other tasks you currently handle on UAOnline. 

When is this happening? The upgrade is being staged through November 2025. During the transition period,  some services will be managed through the upgraded interface, while others will continue to be managed through the current interface, until all services have been successfully upgraded. 

What is happening now? Project teams are currently evaluating timesheets, student dashboard, finance dashboard and additional changes to the UAOnline landing page.

  • As each implementation phase approaches, we will communicate with affected users in coordination with university leadership, detailing what will be changing and when the changes will occur. 

Where do I get more information? In addition to the articles linked above, the UAOnline Upgrade website contains resources to guide community members through the changes. It will be continuously updated throughout this transition as new functions are introduced.

  • The home page includes a project status tracker and general FAQs explaining why the transition is happening and what it means for users.
  • The UAOnline Update page provides information, videos and FAQs specific to navigation and menu updates, new profile pages, direct deposit, and soon, proxy management.
  • The Employee page includes information and FAQs on the new Employee Dashboard and will be developed more as additional functions are added.
  • The Student and Finance pages will be updated with information as upgrades in those areas are rolled out.
  • In addition, we will continue to push out project updates in all the newsletters including UA News.

How do I provide feedback or report issues? To submit comments or suggestions regarding UAOnline upgrades, please use this form. If you need help with UAOnline, or to report an issue, please contact your university IT office: 

  • UAA: uaa_techsupportctr@alaska.edu 
  • UAF/SO: helpdesk@alaska.edu       
  • UAS: uas.helpdesk@alaska.edu