Trouble shooting
Technical Requirements
Be sure that JavaScript is enabled.
If your computer locks up or freezes during the middle of the exam, refresh the page in your browser. If that does not work, close your browser and log back in. The work you have already submitted will be saved and the exam will pick up at the point you left off.
If you are having trouble getting past the UA Login or you are having difficulty getting the test to load your computer, the Office of Information Technology has a trouble shooting web page: http://www.alaska.edu/oit/new-to-ua/aleks-login-support/
ALEKS Customer Support
Refer to the ALEKS Technical Support webpage if you have problems with the plug-in.
Phone: (800) 338-3987
Email: http://support.aleks.com
Website: http://www.aleks.com/faqs/technical
FAQs: Dealing with technical difficulties
If you have computer problems, you should be able to log back into the ALEKS Assessment and resume testing. When you log on again, ALEKS will bring you to the point at which you left off.
ALEKS with Respondus and Monitor requires a computer with internet and a webcam. The exam may be taken on a PC (Windows) or Mac (OSX), using any of the following browsers: Chrome, Safari, Firefox . It also may be taken on an iPad (iOS13+). Full computer requirments, and additional information can be found here.
Please do the following:
If you recently confirmed your admission to UAA, UAF, or UAS, please wait for the system to update. It may take up to 1-2 business days.
If you confirmed your admission more than 1-2 business days ago, please contact the Office of Information Technology. Please include your UA student ID number so that we can best assist you.