Frequently Asked Questions

Questions about Telephones​

There are several types of phone calls you can make on the system. Please see the following for how to dial each type of call:

Internal
Dial the 7-digit extension of the user. Example: 4508300

Local Calls
Dial 8 + the 7-digit telephone number (Example: 85551212)

Toll Free
Dial 8 + 1 + the 10-digit toll free number (Example: 818005551212)

Long Distance Calls (Alaska)
Dial 8 + 1 + 907 + Phone Number (Example: 819075551212)

Long Distance Calls (Interstate)
Dial 8 + 1 + Area Code + Phone Number (Example: 812085551212)

International Calls
8 + 011 + Country Code & Phone Number (Example: 80114684123400)

NOTE: Your phone may have toll restrictions that prevents certain types of calls and/or require the input of an access code. If you feel this is in error or need additional calling privileges, please submit a Work Order Request Form. 

You can transfer a call to another telephone on the system, as well as off-site such as to a cellular phone.

Transfer Process:

1. Press Transfer softkey
2. Dial number you want to transfer the call to (see below)
3. Optional: Announce call to receiving party
4. Press Transfer softkey to complete the transfer

Internal
Dial the 7-digit extension of the user. You may also simply dial the last 4- digits. (Example: 4508300 or 8300)

Local Calls
Dial 8 + the 7-digit telephone number (Example: 85551212)

Toll Free
Dial 8 + 1 + the 10-digit toll free number (Example: 818005551212)

Long Distance Calls (Alaska)
Dial 8 + 1 + 907 + Phone Number (Example: 819075551212)

Long Distance Calls (Interstate)
Dial 8 + 1 + Area Code + Phone Number (Example: 812085551212)

International Calls
8 + 011 + Country Code & Phone Number (Example: 80114684123400)

You can transfer a call to directly to another user’s voicemail box, which is helpful if you don’t want to disturb the person or you know they are not at their telephone.

Transfer Process:
1. Press Transfer softkey
2. * (star) + the 7-digit extension number you want to transfer the call to (Example: *4508300)
3. Press Transfer softkey to complete the transfer

Your telephone can conference several parties together in what is known as an “ad-hoc” conference call.

To start a conference call:
1. Call or be called by your first party
2. Press the More softkey
3. Press the Confrn softkey
4. Dial the number you want to conference with. If conferencing an external party, be sure to dial 8 before dialing the telephone number.
5. Press the Confrn softkey to complete the conference.
6. Repeat steps 2 through 5 to add additional parties

The number of parties that can be conferenced together via the telephone is limited by the model type. If you require higher density conference calls, you can request a conference bridge for your telephone. This bridge will permit up to eight conference parties and can be dialed into, similar to external conference services. This service is typically for non-academic facing purposes. To request a conference bridge, please submit a Work Request Form.

For very high density conference calls over eight parties, such as academic/classroom conferences, we use an external service. Please visit Video Conferencing for more information.

You can search for user’s telephone numbers by using the corporate directory. To access the corporate directory from your phone:
1. Press the Directories button
2. Scroll to Corporate Directory (or press 5)
3. Input a first name or last name via your alphanumeric key pad. When you press a key, the display will show your alphanumeric options. You do not need to complete the entire name, however, the more you enter allows the system to better filter your results.
4. Press Search when completed.
5. Scroll the results and press Dial to complete your phone call.

From your office phone, forward your office telephone to another campus telephone:

  1. Press the “CFwdAll” soft key on your phone
  2. Enter the 7-digit internal extension number
  3. Ensure phone says “Forwarded to XXXXXXX” (where X = phone number)

From your office phone, forward your office telephone to an off-campus telephone:

  1. Press the “CFwdAll” soft key
  2. Enter 8 plus the telephone number (as you would dial it from the phone)
    1. For local forwarding:  8 + 10 digit number (e.g. 89075551212, local calls must include the 907 area code)
    2. For long-distance forwarding:  8 + 1 + area code + 7 digit number (e.g. 819075551212)
  3. Ensure phone says “Forwarded to 8907XXXXXXX” or “81XXXXXXXXXX” (where X=phone number)

From a remote location, forward your office telephone to an off-campus telephone:

  1. Login to the VPN. For information on how to setup a VPN, visit VPN client installation.
  2. Then visit the Cisco Unified Communications Self Care Portal and login using UA Username and Password.
  3.  Select Call Forwarding from left side menu, select the phone you would like forwarded and add forwarding phone number. Save your work and submit.

PLEASE NOTE:

  • If no phone number is listed, submit a Work Order Request Form. Note that you are working remotely that you need your phone number added in the CISCO Self Care Portal, so that you can forward your office phone from a remote location.
  • Most telephones on campus are restricted from forwarding calls to international telephone numbers. If you need this capability or have other troubles, please contact the OIT service desk by submitting a Work Order Request Form. If you are having trouble submitting the form, contact the OIT Service Desk at 450-8300 or helpdesk@alaska.edu.

 

Questions about Voice Mail

To access your voicemail from a campus telephone:
1. Press the Messages softkey
2. Enter your mailbox PIN number

To access your voicemail from off-campus:
1. Dial 474-1800
2. Press *
3. Enter your 7-digit extension number
4. Enter your PIN

To re-record your voicemail greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to change greetings
4. Follow the prompts to listen to your current greeting and change the greeting as desired.

An alternate greeting is a great way to notify callers of temporary absences, vacation alerts and temporary closures. It allows you to retain your standard greeting so you do not have to re-record this greeting when returning to normal operations.

To enable your alternate greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to Change Greetings
4. Press 2 to enable the alternate greeting
5. Optionally set an end date for the alternate greeting, otherwise press #
6. Follow the prompts to re-record your alternate greeting
7. Follow the prompts to listen to your current greeting and change the
greeting as desired.

To disable your alternate greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to Change Greetings
4. Press 2 to disable the alternate greeting

To re-record your voicemail greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 3 to Preferences
4. Press 2 to change your recorded name
5. Follow the prompts to listen to your recorded name and change the
recording as desired.

To change your PIN:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 3 to Preferences
4. Press 1 to change your PIN
5. Follow the prompts to change your PIN.

If you do not currently know your PIN, you will need to submit a Work Request Form. Your PIN will require a reset as the system will not permit recovery of an existing PIN. This can be done without impacting existing messages in the mailbox.

Yes! The system can send your voicemail to your email address. Please submit a Work Request Formto enable this feature. Please provide your extension number and preferred email address in the request.

You can forward a specific voicemail message to another user on the voicemail system.

1. After listening to a voicemail message, press 5.
2. Record an introductory message and press # when finished
3. Press ## to switch between name spelling and number forwarding
4. Enter the 7-digit extension number of the person you want to forward the message to, followed by #
5. Confirm that you are forwarding to the correct voicemail box, press #
6. Optional: Add additional recipients by pressing 91
7. Confirm the message forward by pressing #

 

Other Telecommunications Questions​

Yes, UAF currently has an enterprise grade telephone system with many different features and capabilities. There are several options and design considerations involved with this and also a determination of whether these features are right for your department.

Please submit a Work Order Request Form. This will allow telecommunications services to begin the process of consulting with your department.

No. Call recording is not an available feature to most users on the system. There may be other ways to record telephone calls through 3rd party products, however, the use and operation of these products is not supported by telecommunications.