OIT Data & Communications Services (previously Telephone Services)

Voice & Data

This service includes installation, repair and restoration of telephones, voice mail, related network/voice cabling, as well voice communication related services, such as a call center functionality and voice menus.

• Billed annually for telephone equipment rental, dial tone, support, and network infrastructure.
• Billed monthly for moves, additions and changes. 

Storage, Rack Space, Servers & Database Administation

These recharge centers provide two levels of storage services (with or without backups) and two levels of server/database administration for department-owned server(s) as well as backup and maintenance of department owned server(s).  For servers, rack space, database administration or extended storage a Service Level Agreement (SLA) with OIT can be organized by submitting a ticket with the NTS Service Desk. Storage, rack space, servers and database services are billed annually, typically in August. A storage capacity “pull” done at the beginning of the fiscal year is used for storage billing. 

OIT Servers & Shared Storage Recharge

• Annual billing and ad hoc for new service during the fiscal year
• Server/Database Administration Ad hoc billing via Service Level Agreement (SLA)

OIT Rack Space Recharge

• Rack Space/Server hosting via Service Level Agreement (SLA) 

NOTE: All ad hoc recharge services will be billed by month-end. Annual recharge billing will  be processed during the first half of each fiscal year.