Premera Blue Cross Blue Shield (off site) has a broad network of providers called the Alaska Heritage Network. No matter which plan you choose, using network providers will lower your out-of-pocket costs because the percent you pay is based on negotiated fees.

Claims or Coverage Questions

The Blue Cross customer service number is (800) 364-2982 and the TDD for the hearing impaired is (800) 842-5347. Claims information and other health resources are available on the Blue Cross site (off site). Members create their own user ID number and password when they register, all you need is your Premera ID card to get set up on the portal.

If you have questions about your health care coverage or would like assistance managing your benefits, you can also contact DirectPath (off site). DirectPath is a completely free, confidential and independent health care advocacy solution offered to you as an enhancement to your benefit plan. What does this mean for you and your family? You have a health care advocate - someone who will help you navigate the health care system to become a better, more informed consumer!

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