Office of Information Technology

Get Help

OIT Service Desk Winter Break Hours:

December 22-24 8:00am-6:00pm
December 25-26 Closed
December 27-31 10:00am-6:00pm
January    1-2     Closed
January    3-4     10:00am-6:00pm
January    5        Resume normal hours of operation


Calls made to the OIT Service Desk are monitored 24/7/365. During times that the Service Desk is not staffed, the standard after hours on-call procedures will be in effect.


Support Hours of Operation:

Monday - Friday:      7:30 AM - 9:30 PM
Saturday - Sunday:  10:00AM - 6:00 PM

Phone/Fax:

Phone:       (907) 450-8300 (x8300 on campus)
Toll-free:    (800) 478-8226
Fax:           (907) 450-8312 (x8312 on campus)

Service Desk In Person:

Bunnell Building - Room 231
Monday-Friday: 7:30AM - 9:30PM
Saturday-Sunday: 10:00AM - 6:00PM

Butrovich Building - Suite 102
Monday-Friday 8:00AM - 5:00PM


After Hours Help Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.

 

Online & Self Service

OIT Service Catalog in-depth information about each of OIT's existing services

New & Existing Account Management

Password Reset: ELMO

Knowledge Base: AskUA

Self Service: Submit a request (Login Required)

Email: helpdesk@alaska.edu



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