Office of Information Technology

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Memorial Day Closure

In observance of the Memorial Day Holiday, the OIT Service Desk
will be closed on Monday, May 25, 2015. We will resume normal
hours of operation on Tuesday, May 26, 2015.

Support Hours of Operation:

Monday - Friday:      7:30 AM - 7:30 PM
Saturday - Sunday:  10:00AM - 6:00 PM

Phone/Fax:

Phone:       (907) 450-8300 (x8300 on campus)
Toll-free:    (800) 478-8226
Fax:           (907) 450-8312 (x8312 on campus)

Service Desk In Person:

Bunnell Building - Room 231
Monday-Friday: 7:30AM - 7:30PM
Saturday-Sunday: 10:00AM - 6:00PM

Butrovich Building - Suite 102
Monday-Friday 8:00AM - 5:00PM


After Hours Help Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.

 

Online & Self Service

OIT Service Catalog in-depth information about each of OIT's existing services

New & Existing Account Management

Password Reset: ELMO

Knowledge Base: AskUA

Self Service: Submit a request (Login Required)

Email: helpdesk@alaska.edu



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